This workbook will help readers develop a deeper understanding of the effect and advantages of emotional intelligence on own and organisational behaviour. You'll be able to:

• Critically reflect on the changing world of work and the new requirements for successful functioning at work.
• Explain how plasticity in the neural circuitry allows for the acquisition of skills such as those propagated by emotional intelligence theorists.
• Discuss the important role of affect (both mood and emotions) in human behaviour.
• Reflect on research and the role of theories in support of the role of emotion in human behaviour.
• Describe the historical roots of EI and its related concepts.
• Reflect on the development of EI.
• To enhance knowledge of the emotional intelligence construct.