ONE-DAY WORKSHOP | 28 February 2019
Protea Hotel (by Marriott), Techno Park, Stellenbosch | Cape Town
John Bersin stated recently: “In the 15 years I’ve been studying corporate Learning & Development, I hav en’t seen the industry under so much stress. We are in a disruptive time, forcing companies of all sizes to literally reinvent their entire learning strategy, infrastructure and employee experience like never before.”
For many years, L&D has been trying to demonstrate the value of learning. It has modernised the services it provides, reorganised its distribution methods for greater efficiency, and professionalised its measurement processes. But it is still not very effective. This raises some important questions: should we continue to focus on learning value? Or is this the time to redefine the future of L&D and focus on business value? In this practical workshop, we take a closer look how L&D can move from an order taker business model to a value creator business model. We will also practice the 70:20:10 Methodology, so you have immediate value after one day!Over the past decades, L&D has been busy trying to demonstrate the value of learning. However, this is no longer seen as being sufficient nor relevant. Learning in organisations is intended to improve performance measurably. Simply measuring the process without measuring the results will not provide insight into realised value. This is one reason the interest to demonstrate business impact is so high in L&D.
To redefine the future of L&D we need a deep, strategic change. This requires a reflection on the current versus desired L&D business models and business canvasses. In our approach we identify four L&D business models:The Order Taker is responsible to customers in terms of providing formal learning solutions. Under the motto “If you want it, we’ve got it,” L&D departments operating under this business model ensure learning solutions are available to match client demand. The Order Taker has the budget to facilitate training in organisations and take the burden from management when it comes to learning issues. This mix of activities and services makes the Order Taker attractive to management and training participants alike, thanks also to an inherent pragmatism, decisiveness, and strong operational focus.
One disadvantage for the Order Taker is the near absence of evaluation to demonstrate business impact— justification of expenditure is based on an overview of costs and the resulting participation in online and offline learning activities. Management regards the Order Taker as a cost center.Educational advice forms the core of the service offered by the Learning Enabler. The Learning Enabler is responsible for organising the intake, analysis, implementation, and evaluation pro- cesses required to maintain the professional quality of learning provision. The Learning Enabler engages in dialogue with the client, using educational analysis to establish whether a formal or other learning solution is the best response to the challenge. As well as maintaining a professional learning catalogue, the Learning Enabler often works within learning landscapes or a learning and performance eco- system. In practice, the main strength of the Learning Enabler lies in the provision of professional, formal online and offline training. The focus is clearly strategic, ensuring that the learning provision reflects the or- ganisation’s overall priorities. This is the best way of reconciling learning with organisational development. It is difficult for the Learning Enabler to demonstrate business impact in more than 20 percent of the learning solutions offered. For this reason, senior management also regards the Learning Enabler as a cost center .
The Performance Enabler implements the operational and other priorities of the business. The services provided focus entirely on helping teams and individuals to work better and make continuous improvements. The emphasis on business outcomes is the result of adopting a perspective on working and learning that is not purely educational. The Performance Enabler analyses the organisation’s systems and does not regard learning solutions as the only response to business problems or opportunities. However, senior management regards the Performance Enabler as on the way to being a profit center.
By expanding the service to the whole spectrum of 70:20:10 provision, the Value Creator im- plements management’s strategic priorities, offering more than formal learning solutions, and co-creates solutions with management and best performers to make a measurable contribution to improving organisational performance. The Value Creator acts fully in line with the 70:20:10 model by referring not only to the five roles to utilise the model, but to the 70:20:10 methodology—the processes and approaches that enable the roles. Everything the Value Creator does demonstrates measurable business impact in the form of business cases or quantified ROI. The Value Creator is a profit center for management, with income and value-add ex- ceeding expenditure. This is also the norm for all other parts of the organisation required to contribute to its profitability.
Founded in 2018, KR’s L&D Community aims to enhance the pro- fessional development of learning & development practitioners. We contribute to unlocking the potential of individuals in organisations and developing skills in the country.
The L&D Community provides members with resources and prod- ucts to help them be more effective in their roles, grow their careers and solve their skills development challenges. It keeps them up-to- date with the latest trends and developments in learning and devel- opment, and gives them the opportunity to engage in the sharing of ideas, perspectives and experiences. All community members save 20% on KR’s products and events. www.ldcommunity.co.zaFor many years Jos has worked on improving the performance of people and organisations by connecting working and learning in smart ways. This work has been through a mixture of strategic projects with clients and international collaboration within the L&D community. Jos’s strength lies in designing performance driven solution at a systems level and working in the role of a Performance Architect. He has written many books and in collaboration with Charles Jennings and Vivian Heijnen he has published articles and books about 70:20:10. His next book is planned to be published in the beginning of 2019: “Above the Curve: Co-creating Value Based L&D.” He is also an experienced presenter and workshop facilitator on a global level.
Vivian’s strength is her strategic thinking combined with pragma- tism and a knife-like focus on execution. She has consulted on a wide range of projects at every level for the implementation of informal and formal solutions. Her projects have covered man- agement development change, the implementation of electronic patient files, sales improvement in the pharmaceutical and construction industries and across other areas. Vivian’s strengths are in a total focus on the execution of the Performance Detective tasks, and of those of the Performance Tracker and the Performance Game Changer. She is co-author of several publications, books and articles, for instance: “70:20:10 Towards 100% performance” together with Jos Arets and Charles Jennings. Besides all this she is a former facilitator of the HPI certificate programme and the train- ing certificate programme of ATD and she regularly speaks at international conferences.
REGISTRATION FEE | |
excl. VAT | |
NEW BUSINESS MODELS FOR LEARNING AND DEVELOPMENT WORKSHOP One-day Workshop: 28 February 2019 |
R6 000.00 Excl. VAT |
NOTE: Learning & Development Community members receive 20% discount (save R 1 200.00) CLICK HERE TO LEARN MORE ABOUT THE LEARNING & DEVELOPMENT COMMUNITY |
R4 800.00 Excl. VAT |
Please note:
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REGISTRATION OPTIONS |
ONLINE REGISTRATIONPlease note that you will automatically be registered and invoiced for this event. |
FAX OR MAIL YOUR REGISTRATIONPlease download the registration form and return by:Knowledge Resources, Conference Registration, P O Box 3954, Randburg, 2115, South Africa |
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